These Terms of Service govern your use of ASKI Super Specialty Hospital's services and the Platform. By accessing our facilities, using our services, or engaging with our healthcare professionals, you agree to be bound by these terms.

1. Electronic Record and Legal Framework

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://askihospitals.com ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

2. Platform Ownership

The Platform is owned by 9108643348, a company incorporated under the Companies Act, 1956 with its registered office at 4, Sector 22, Nava Nagar, Bagalkote, Karnataka 587103, India (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

3. Acceptance of Terms

Your use of the Platform and services and tools are governed by the following terms and conditions ('Terms of Use') as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

4. General Terms and Conditions

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.
You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
You agree to pay us the charges associated with availing the Services.
You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.
You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

5. Medical Services

ASKI Super Specialty Hospital offers advanced healthcare services, including cardiology, neurology, orthopedics, oncology, and gastroenterology. We provide state-of-the-art diagnostic facilities like MRI, CT scans, and pathology labs. The hospital specializes in emergency care, surgeries, and rehabilitation services. AI-based medical technology enhances patient diagnosis and treatment efficiency. Preventive health checkups and telemedicine services ensure accessible and proactive healthcare solutions.

6. Key Medical Services

Cardiology – Diagnosis and treatment of heart diseases.
Neurology – Treatment of brain, spinal cord, and nerve disorders.
Orthopedics – Bone and joint care, including surgeries.
Oncology – Cancer diagnosis, chemotherapy, and radiation therapy.
Gastroenterology – Treatment of digestive system disorders.
Nephrology – Kidney care, including dialysis.
Pulmonology – Treatment of lung-related conditions.
Endocrinology – Diabetes and hormone-related treatments.
Pediatrics – Specialized healthcare for children.
Obstetrics & Gynecology – Pregnancy care, deliveries, and women's health services.

7. Diagnostic & Support Services

Pathology & Laboratory Services – Blood tests, biopsies, and diagnostic screenings.
Radiology & Imaging – MRI, CT scan, X-ray, ultrasound.
Emergency & Trauma Care – 24/7 emergency medical response.
Surgery – General, laparoscopic, and robotic surgeries.
Physiotherapy & Rehabilitation – Post-surgery and injury recovery.

8. Specialized Services

Artificial Intelligence-based Diagnosis – Advanced medical technology for faster and more accurate diagnoses.
Telemedicine – Remote consultation services.
Preventive Health Checkups – Regular screenings for early detection of diseases.

9. Patient Responsibilities

Provide accurate and complete medical history and information.
Follow the treatment plans and medications prescribed by healthcare providers.
Attend scheduled appointments or notify the hospital in case of cancellation.
Make timely payments for services rendered as per the hospital's billing policy.
Respect hospital staff, facilities, and other patients.
Comply with hospital rules and regulations during your stay or visit.

10. Hospital Responsibilities

Provide quality healthcare services in accordance with medical standards.
Maintain patient confidentiality and privacy as per applicable laws.
Ensure a safe and clean environment for patients and visitors.
Provide clear information about treatment options, risks, and costs.
Maintain accurate medical records and documentation.

11. Payment Terms

Payment is due as per the hospital's billing schedule.
Insurance claims are subject to approval by the insurance provider.
Patients are responsible for any amounts not covered by insurance.
Advance payment may be required for certain procedures or admissions.

12. Emergency Services

Our emergency department operates 24/7 to provide immediate medical care. In life-threatening situations, treatment will be provided regardless of payment status, in accordance with medical ethics and legal requirements.

13. Telemedicine Services

Telemedicine consultations are provided for non-emergency medical advice and follow-up care. These services are subject to the same standards of care as in-person consultations, but may have limitations based on the nature of the condition and technology available.

14. Limitations of Liability

While we strive to provide the best possible care, medical outcomes cannot be guaranteed. The hospital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, except as required by law.

15. Governing Law and Jurisdiction

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Karnataka, India.

16. Changes to Terms

ASKI Super Specialty Hospital reserves the right to modify these terms at any time without assigning any reason. Continued use of our services after changes constitutes acceptance of the modified terms. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

17. Contact Information

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website. For questions about these Terms of Service, please contact us at [email protected] or call us at +91 7996980222.

Last updated: January 2025